School of Management and Labor Relations

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Gardeners’ Guild 

by: The National Center for Employee Ownership
Source: The National Center for Employee Ownership 

Have you ever watched people at the bank when the teller is counting out their money? They don't let anything distract them, says John Ossa. After becoming president of Gardeners' Guild, Ossa realized that he could tap the power of that focused attention: for him, that window opens in themoments when employees know that they are about to receive their account statements. Gardeners' Guild has learned to cultivate every learning opportunity with carefully designed small-group meetings that make sure employees understand not only what the new stock value is, but why it changed.


Link: Gardeners’ Guild 
Publication Date: 2007-09-01
Pages: 0