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Doing Well and Doing Good: Pioneer Employers Discover Profits and Deliver Opportunity for Frontline Workers 

by: Levine, Jonathan B.; Popovich, Mark; Strong, Tom
Source: The Hitachi Foundation 

A new study of business practices reveals powerful ways to create strategic and financial gains. Lower-wage workers, when supported by effective policies, boost productivity, quality, innovation, and revenues from new markets. In the process, the value added by frontline employees rises and they garner significant and sustained wage gains and career advancement. The successful formulas of these firms are models adoptable by thousands of similar businesses.