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Wawa Inc. 

by: McGarvie, Blythe J.; Campbell, Dennis; Stack, Kristin
Source: Harvard Business School 

Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year old food retailer with almost a cult-like following. With $9 billion in revenues, Wawa is the 50th largest privately-held company in the US. Learn how they have accomplished consistent 15% annual shareholder returns. The Wawa associates (name for employees) have an ESOP which plays a key role in Wawa's culture of ownership. This case explores the role of incentives and levers of control to create a successful retail chain.


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Link: None
Publication Date: 2014-06-30
Pages: 16

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Wawa Inc.