School of Management and Labor Relations
Keyword Search
Results for: Customer Relations | Showing Results: 1 to 8 | Total Results: 8 | Sort By: Alphabetical Publication Date
Capital Disadvantage: America's Failing Capital Investment SystemIn global competition, where investment increasingly determines a company's capacity to upgrade and innovate, the U.S. system does not measure up.Author: Porter, Michael E. Pub. Date: 1992-09-01 |
Cisco SystemsCisco Systems, specializing in network systems that link computers and provide Internet communications, was founded in 1990. Employee compensation is closely tied to company and individual performance through stock ownership and profit-sharing, and performance is focused on customer satisfaction.Author: Kochan, Thomas A. Pub. Date: 1999-01-01 |
Conscious Growth: Why South Mountain Co. Pursues Deliberate Rather Than Maximum GrowthIs it true that small businesses are just big businesses that haven’t succeeded yet? John Abrams' company pursues conscious growth not maximum growth.Author: Abrams, John Pub. Date: 2004-06-01 |
Customer Satisfaction IncentivesCustomer satisfaction incentive schemes are increasingly common in a variety of industries. We offer explanations as to how and when incenting employees on customer satisfaction is profitable and offer several recommendations for improving upon current practice.Author: Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger Pub. Date: 1994-01-01 |
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive AdvantageEmployee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas.Author: Heskett, James L.; Sasser, W. Earl; Wheeler, Joe Pub. Date: 2008-11-11 |
Positioning and Marketing your Company – Internal and External CustomersThis presentation and accompanying worksheet discuss ways to clarify and refine your company’s value proposition, for both employee owned and other firms. It outlines ways to position your brand both internally and externally, gives examples of existing company approaches, and focuses on customer collaboration, strategic growth, and customer development.Author: Scott, Sid Pub. Date: 2011-10-04 |
Scot Forge: Employee Owners Create a Culture Committed to Quality and Customer ServiceTeamwork—a sense of shared responsibility for success—percolates throughout Scot Forge, the largest open die shop in North America. That means hard work, the willingness to pitch in where help is needed and to build a non-traditional organizational culture...Author: Tonkin, Lea A. P. Pub. Date: 2000-01-01 |
Wawa Inc.The Wawa associates have an ESOP which plays a key role in Wawa's culture of ownership. This case explores the role of incentives and levers of control to create a successful retail chain.Author: McGarvie, Blythe J.; Campbell, Dennis; Stack, Kristin Pub. Date: 2014-06-30 |