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PayPal and the Financial Wellness Initiative

Sarah Kalloch, Zeynep Ton | November, 2022

In 2015, PayPal and new CEO Dan Schulman embarked on a new mission: using technology to democratize financial services. But when they assessed the financial wellness of their entry-level and frontline employees, they found that their own employees were struggling financially; 65% of respondents to a survey reported that they ran out of money between paychecks. … Read More

Mud Bay’s Good Jobs Journey

Katie Bach, Zeynep Ton | February, 2019

This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and lowering other expenses.