Summary
Telecare, a mental health provider founded on respect and recovery, celebrated its 50th anniversary in 2015, and by 2018 it was focused on future growth. Workforce development was a key factor, and the management team had developed a well-researched plan which was authored and supported at the highest levels of the organization. It encompassed a number of state-of-the-art best practices including excellence in recruiting and selection along with leadership development at all levels. As senior staff moved through the implementation of the ‘Workforce Development Plan’ for its 4,000 employees in 8 states, it became apparent that they could leverage the effort to provide a foundation for continuous, long term growth while maintaining a consistently high level of service. This case study is part of the CLEO Case Studies Collection. Discussion questions included.