Open-Book Management: The Coming Business Revolution
Open-book management is not so much a technique as a way of thinking, a process that actively involves employees in the financial life of the company.
Howard Schultz (A, B)
In the late 1980s Howard Schultz led the Starbucks Coffee Co. to explosive growth, transforming a small whole-bean coffee company into a national retail power. Starbucks success hinged on its reputation for quality and personal service…
Customer Satisfaction Incentives
Customer satisfaction incentive schemes are increasingly common in a variety of industries. We offer explanations as to how and when incenting employees on customer satisfaction is profitable and offer several recommendations for improving upon current practice.
Capital Disadvantage: America’s Failing Capital Investment System
In global competition, where investment increasingly determines a company’s capacity to upgrade and innovate, the U.S. system does not measure up.